Privacy Policy

Company Name: BUNGA & LEBAH SDN. BHD. (Company No. 202501021121 [1622534-W])
Email: bunga.lebah25@gmail.com
Phone: +6017 2533 842
Address: Unit No. 6-3 (Level 3), Jalan Wangsa Delima 10, Pusat Bandar Wangsa Maju, 53300 Kuala Lumpur

At BUNGA & LEBAH SDN. BHD., your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us via email or phone. We are fully committed to protecting your data in accordance with the Malaysian Personal Data Protection Act (PDPA) 2010.

1. Information We Collect

We may collect the following types of personal data:

  • Identity Information: Name, date of birth, gender.
  • Contact Information: Email address, phone number, billing and shipping address.
  • Transaction Data: Details of your purchases, including product preferences and delivery information.
  • Payment Information: Credit/debit card details and billing details (collected securely through our payment gateway provider).
  • Technical Information: IP address, browser type, time zone setting, device identifiers, and operating system when you visit our website.
  • Marketing Preferences: Your subscription status to our newsletters and promotional campaigns.

2. How We Collect Your Data

We collect your data through various methods:

  • When you place an order through our website.
  • When you fill in forms on our website or social platforms.
  • When you subscribe to our newsletter.
  • When you contact us via email, phone, or WhatsApp.
  • Through cookies and other tracking technologies on our website.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders.
  • Communicate with you regarding your orders, deliveries, or any product inquiries.
  • Send updates, promotions, and newsletters (only if you have opted in).
  • Improve your shopping experience through personalized recommendations and targeted content.
  • Maintain internal records, compliance, and legal documentation.
  • Prevent fraud and ensure website security.

4. Sharing Your Personal Data

We do not sell your data. However, your data may be shared with:

  • Third-party service providers such as courier partners, payment gateways, marketing platforms, and customer service software—only for the purpose of fulfilling and improving our services.
  • Regulatory bodies or law enforcement agencies, if required by law or to protect our legal rights.

All third-party providers are contractually obligated to handle your data with strict confidentiality and only for the purposes explicitly outlined.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes it was collected for, including legal, tax, or reporting requirements. After the retention period ends, we will securely delete or anonymize your data.

6. Data Protection & Security

We implement appropriate security measures including SSL encryption, secure payment gateways, firewall protection, and restricted internal access. However, no transmission method over the Internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Request access to your personal data.
  • Correct or update any inaccurate or incomplete data.
  • Withdraw your consent at any time (e.g., unsubscribe from marketing).
  • Request that we delete your personal data, subject to legal and contractual obligations.

To exercise these rights, please contact us at bunga.lebah25@gmail.com.

8. Cookies Policy

Our website uses cookies to:

  • Remember your preferences and items in your shopping cart.
  • Collect analytics data for website improvement.
  • Customize your shopping experience.

You may disable cookies in your browser settings; however, doing so may limit some website functionalities.

9. Third-Party Links

Our website may include links to third-party websites (e.g., social media, blog platforms). We are not responsible for their privacy practices and encourage you to read their policies before sharing any data.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or business operations. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to us:

📧 Email: bunga.lebah25@gmail.com
📞 Phone: +6017 2533 842