Address
Unit No. 6-3 (Level 3), Jalan Wangsa Delima 10, Pusat Bandar Wangsa Maju, 53300 Kuala Lumpur
Shipping Policy
Company: BUNGA & LEBAH SDN. BHD. (202501021121 [1622534-W])
Contact: bunga.lebah25@gmail.com | +6017 2533 842
Address: Unit No. 6-3 (Level 3), Jalan Wangsa Delima 10, Pusat Bandar Wangsa Maju, 53300 Kuala Lumpur
1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving full payment and order confirmation. You will receive an email or WhatsApp message confirming your order and a tracking number once your package has been shipped.
During peak seasons, holidays, or new product launches, processing may take an additional 1–2 business days. We appreciate your patience and understanding during these times.
2. Shipping Coverage
We currently ship within Peninsular Malaysia, Sabah & Sarawak, and offer international shipping on a case-by-case basis. For international orders, please contact us directly before placing your order to confirm availability and shipping costs.
3. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout and may vary depending on your location, order weight, and courier selection.
| Region | Courier Partners | Estimated Delivery Time |
|---|---|---|
| Peninsular Malaysia | J&T Express, DHL eCommerce, GDex | 2–5 business days |
| Sabah & Sarawak | Pos Laju, J&T Express | 3–7 business days |
| International (Case-by-case) | DHL Express / FedEx | 5–10 business days (subject to customs) |
Free shipping promotions may be available from time to time and will be clearly stated on our website or social channels.
4. Tracking Your Order
Once your order has been shipped, we will email or WhatsApp you a tracking number along with a link to monitor your delivery status. Please allow 24–48 hours for the tracking information to be updated.
If you do not receive your tracking number, kindly contact us at bunga.lebah25@gmail.com or +6017 2533 842.
5. Delivery Delays
While we do our best to ensure timely deliveries, delays may occur due to:
- Courier service disruptions
- Weather conditions
- Festive seasons or public holidays
- Remote or rural delivery locations
- Customs clearance (for international orders)
We are not liable for such delays but will assist you in tracking and resolving any courier-related issues promptly.
6. Damaged or Lost Packages
All our products are securely packed in protective packaging to minimize damage during transit. In the rare event of damage or loss:
- Please inspect your package upon delivery.
- If the item is damaged, incorrect, or missing, notify us within 48 hours of receiving the parcel with clear photos.
- We will file a report with the courier and, if eligible, offer a replacement or refund.
We are not responsible for lost or stolen packages confirmed as delivered by the courier. Please ensure your shipping address and contact number are accurate.
7. Self-Collection (By Appointment Only)
Self-collection is not generally available but may be arranged on a case-by-case basis. If you prefer to collect your order from our Kuala Lumpur location, please contact us via phone or email before placing your order to check availability and make an appointment.
8. International Shipping (Customs & Duties)
For international orders (if approved), customers are responsible for any customs duties, import taxes, or fees imposed by your country’s regulations. BUNGA & LEBAH SDN. BHD. is not responsible for delays or charges caused by customs processes.
9. Questions or Assistance
For any inquiries related to your shipment, tracking, or delivery status, please don’t hesitate to contact us:
📧 Email: bunga.lebah25@gmail.com
📞 Phone: +6017 2533 842
We’re happy to help ensure your honey reaches you smoothly and safely.